Refund policy
Returns and Refund Policy – Lovelle (Eoka AB, 559587-0162)
(Applies to purchases in Lovelle’s online shop for activewear and sports accessories)
- Right of withdrawal for distance contracts
As a customer, under the Swedish Distance Contracts Act (Lag (2005:59) om distansavtal och avtal utanför affärslokaler), you have the right to cancel your purchase within 14 days of the day you received the item.
For the right of withdrawal to apply, the following conditions must be met:
You notify us in writing (email: lovelle@eoka.se) before you return the item. The garment is unused, unwashed, with all labels and tags still attached, and in its original condition and original packaging.
As parts of our range are hygiene-sensitive products, the following also applies:
Hygiene-sensitive products (e.g. underwear, sports bras, swimwear and similar garments in direct contact with the skin/hygiene contact) where the seal or hygiene protection has been broken cannot be returned. You pay for the return shipping. We will make a deduction for any reduction in value if the item has been handled more than is necessary to establish its nature and function (e.g. if the garment has been worn, washed or has picked up odours, stains or wear).
Refunds are made within 14 days of you notifying us of your withdrawal, but the refund may be withheld until we have received the item or until you have shown proof of postage.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
Items with a broken hygiene or health protection seal. Made-to-order or clearly personalised products.
- How to return an item
Returns may only be sent once approved by customer service. Contact us by email. Once your return has been approved, we will give you the return address and send you the instructions.
Returns sent without an approved notice of withdrawal, or that do not meet the conditions (unused, unwashed, labels attached, original packaging), may be sent back to you at your expense.
- Refunds for approved returns
For approved returns, refunds are made as follows:
Payment is refunded via the same payment method you used for the purchase, unless otherwise agreed. Refunds are made no later than 14 days after you notified us of your withdrawal, provided that the item has been returned or you have shown proof of postage.
- Complaints about faulty items
In addition to the returns rules, you have the right to make a complaint under the Swedish Consumer Sales Act (Konsumentköplag (2022:260)): you generally have 3 years from the date of purchase to make a complaint about goods.
Faults must be reported within a reasonable time after you noticed the fault — 2 months from discovery is always considered a reasonable time.
For approved complaints:
We will primarily offer a replacement delivery. If this is not possible: a price reduction or a refund. Reasonable shipping costs are reimbursed for approved complaints. Minor cosmetic defects that do not affect function are not considered faults.
- Other terms
You pay for the return shipping (unless otherwise agreed). You are responsible for any reduction in the item’s value if you have handled it more than is normal when simply checking the nature and function of the item. If we have not correctly informed you about the right of withdrawal before the purchase was started, the right of withdrawal may be extended by up to 12 months.
- Protection for Eoka AB
Returns are conditional on the terms of this policy being met. Products that, for hygiene or safety reasons (and where the seal has been broken), may not be returned — this is expressly stated. The policy is documented in your terms of purchase, visible and accessible to the customer before purchase.
Contact: lovelle@eoka.se Eoka AB • Blåportsgatan 2B, 1315 • 371 56 Karlskrona, Sweden • Org. no. 559587-0162