Shipping policy

Shipping Policy – Lovelle (Eoka AB, 559587-0162)

  1. General

This shipping policy applies to orders placed in Lovelle’s online shop. By completing a purchase, you accept the terms below.

  1. Shipping options and delivery area

We offer delivery within the United Kingdom via Royal Mail or an equivalent carrier. Delivery is made to the address or collection point you selected at checkout. We reserve the right to change carrier if necessary (e.g. due to capacity problems, delays or logistical reasons) without this affecting your rights as a customer.

  1. Delivery times

Estimated delivery time: 2–7 working days. Please note: orders placed at the weekend are dispatched the following Monday at the earliest. Due to high demand on postal and delivery services, delays may occur, particularly during sale periods or bank holidays. These are beyond our control. If your delivery is delayed and you have not been notified of an extended delivery time, please contact us at lovelle@eoka.se.

  1. Shipping costs

Free UK delivery applies to orders over £34.99. For orders under £34.99, a fixed shipping charge of £3.99 applies. The shipping cost is always shown at checkout before you complete your payment.

  1. Delivery and transfer of risk

The risk for the item passes to you as the customer once the parcel has been delivered to your address or collection point. Always check the parcel on receipt. If the packaging is damaged, report it immediately to the carrier and to us by email.

  1. Uncollected parcels

If a parcel is not collected, a handling fee of £19.99 is charged to cover our actual costs for shipping, return and administration. Uncollected parcels are not covered by the right of withdrawal under the Swedish Distance Contracts Act (Distansavtalslagen).

  1. Delivery delays

We always do our best to deliver within the stated time, but we cannot be held responsible for delays caused by circumstances beyond our control – e.g. strikes, decisions by public authorities, customs handling, extreme weather conditions or operational disruptions at the carrier. If your delivery is unreasonably delayed and you no longer wish to receive the item, you can contact us to look into the possibility of cancelling. (Please note that cancellation is not possible once the order has already been processed and dispatched – see our terms and conditions of purchase.)

  1. Incomplete or incorrect address

The customer is responsible for ensuring that the delivery details (name, address, postcode, phone number) are correct. An incorrect or incomplete address resulting in a failed delivery may lead to additional shipping and handling costs, which will be charged to the customer.

  1. Contact information

For questions about shipping, delivery status or carrier, please contact:

lovelle@eoka.se Eoka AB Blåportsgatan 2B, 1315 371 56 Karlskrona, Sweden Org. no. 559587-0162